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The Office Administrator/Receptionist is a cornerstone position of the MAC Renovations team.  This role keeps our office running smoothly and communications timely. We’re looking for a customer-focused, admin-savvy, problem-solving Rock-star applicant. In addition to daily interactions with office and field staff, they are the first voice and face of the company to new and existing clients. MAC Renovations is an established design-build company with a stellar reputation. Since starting out almost 40 years ago, MAC Renovations has built a loyal following of repeat clients based on a simple but powerful principle — be trustworthy. Not just in what you say, but in what you do. With all the challenges a home renovation can throw at you, it’s important to know that your contractor will be there — now and in the future. We see our team as family and are looking for long-term members that share our vision and are excited to be a part of this journey. Our company & team earn high praise from clients and trade partners alike. Our success is your success. Core Values MAC Renovations Ltd. values form the foundation of the company. Adhering to our values will help us build a strong and healthy organization. Collaboration – People working together gets the job done. As a team, we share ideas and knowledge to learn from each other. We encourage cooperative efforts at every level and across all activities in our company. Continuing Education – Knowledge is power. It is our mandate to always be willing to learn new ideas, practices, and techniques, and pass on that knowledge to our friends, clients, and co-workers. We approach every relationship and situation with the mindset that we will be able to leave that interaction with some new insight. Integrity – We approach every project with the understanding that we will do the right thing all of the time. Our team members and clients deserve nothing less. Integrity is the foundation of any business relationship. We continually strive to maintain the highest ethical standards and honour all commitments. We take personal responsibility for our actions and treat everyone with trust and respect. Care – We genuinely care about our clients, our business relationships, and our employees. We go the extra yard to establish long-lasting relationships with our clients. From the way we present ourselves and interact with the community, to the pride we take in delivering our services and mastering our respective skills and trades, we care about every aspect of our business activities. We take adding to our team seriously and finding the right combination of SKILLS & ATTITUDE is something we are willing to wait for. We live by our core values and if these do not resonate with you personally, this is simply not the place for you. You have the following characteristics:
  • Possess a high degree of emotional intelligence (EQ) – you have awareness of people and know-how to interact for results & collaboration
  • Details and quality control are second nature to you – some may say you are meticulous
  • You hold yourself to high standards
  • You are an effective communicator
  • You show up for life with enthusiasm and it comes through to your team inspiring loyalty and confidence
  • You truly enjoy the work that we do and care about the client’s experience
Deliverable 1 – Maintain Administrative Tracking Systems.  You’ll be responsible for keeping the information correct and where it needs to be. This aspect of the role manages the inventory across various departments to ensure your teammates are supported to have what they need to get their job done. You’ll be updating inventory information, track payroll data entry, review maintenance schedules, and keep our office supplies stocked up. Deliverable 2 – Office Relations Your positive, professional voice and upbeat personality are the first face/voice our clients, team members and trade partners meet. This role is ultimately our manager of first impressions. You’ll ensure the office is open, lights and coffee are on, and ready to take on the day. This cornerstone accountability is key to keeping the office running smoothly. Deliverable 3 – Project Support: You’ll work alongside our Project Coordinator setting up projects in our systems, create site documentation, filing, warranty book creation, and file closeouts/archiving. Deliverable 4 – Safety Program Documentation: Safety on our job sites and for our team members is very important to us at MAC Renovations. We are COR certified and want to do everything in our power to be Industry leaders in Safety. This role will be key in keeping the safety program processes going by participating in our JOHS committee, keeping our first aid kits packed, conducting yard and office walk arounds, and keeping records of vehicle maintenance. Skills and competencies include and are not limited to:
  • Exceptional computer skills including:
  • Proficient keyboarding skills.
  • Proficient knowledge of Google Drive is required, while BuilderTrend Knowledge is an asset.
  • Proficient and current with Microsoft Office.
 
  • A minimum of 2 years of reception experience or equivalent with a mixture of schooling and work experience.
  • Proficient verbal and written communication skills.
  • Excellent Phone Manners.
  • Time management & ability to prioritize tasks
  • High Emotional Intelligence and the ability to show empathy.
  • Excellent client service skills, with the ability to work in a diverse workforce.
  • High level of detail-oriented, time management, and organizational skills.
  • Proven planning and scheduling experience.
  • Competency with the high-volume workload, and the ability to stay focused and make sound decisions.
  • Ability to multitask while managing priorities in a calm manner.
  • Preference will be given to those with an understanding of design and renovations.
  • An understanding of construction safety or general Health and safety &will be valuable.
    If you’re a great fit for this role and you’d like to enjoy our amazing team, please submit your information via this posting on Indeed.com