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When you think about what goes into a home renovation or remodel in Victoria, BC, you can usually see what the designers envision and how the carpenters bring it to life, but without the project manager, the process is far more challenging and full of opportunities for things to fall through the cracks. If you said the project manager is the glue that holds the renovation together, you wouldn’t be wrong.

At MAC Renovations, we’re a Design-Build construction company, which means we take a team approach to your home renovation project in Victoria. With this method, you — the homeowner — have a single point of contact throughout the life of your project. Your project manager is there to help you meet the crews working on your home, and they’ll walk beside you on the other end of the project, showing you everything that’s been done to make your home better.

Margaret Cormode, senior project manager at MAC Renovations, gave us a glimpse into what a project manager does and how she helps the MAC Renovation team stay on time and on budget.

What is a Typical Day for a Project Manager at MAC Renovations in Victoria?

“Usually, I’ll start the day in my inbox,” said Margaret. “I’ll see if there are any pressing concerns and deal with them immediately. Then I’ll check the schedules on BuilderTrend, our project management software. I’m always looking a few weeks ahead to coordinate timelines for the different components required at the homes. My priority is the projects that are in construction, and once those jobs are on track, I can move on to the jobs that are in the planning queue. Monday’s start with a kick-off meeting, and Friday’s usually end with a review of the coming weeks so we can stay on top of everything.”

“On top of project management, as the senior project manager, I support the development of our SOPs — standard operating procedures — to ensure everyone on our internal teams are on the same page, working through how we operate as a company and how we deliver to our clients: are we beating expectations or is there room for improvement?”

What makes a great project manager?

“I’ve always been a great multi-tasker and a high achiever, and these are vital qualities for a successful project manager,” shared Margaret. “You have to be motivated by the project: your only goal is the successful completion of a project. Done and done right.”

“You need to be someone who enjoys the details. You also need to be great with people, understanding that you’re only as strong as your team. Building that relationship is essential to our success.”

“My education has been organic. I was a project coordinator for JC Scott Design Associates, and then I began my Project Management Program (PMP) with a prep course at UVic, which led to me earning my certification. What I learned in my program is relevant across multiple industries: the project might be different, but you end up solving similar issues, managing stakeholders the same way, and using a lot of the same language. It’s just the scope that’s different. I like rules. I like to follow a process, and I like things that are organized the right way.”

“The best parts of this job are usually the site trade meetings and camaraderie,” said Margaret. “We introduce the customer to the crew who will be working on their house. It’s a blast, and everyone is keyed up and ready to make the magic happen.”

“Most of my day is on the computer or phone, where the communication happens, but since we work anywhere from Sidney to Sooke – and beyond – I travel to the job sites and see what’s going on. That’s when I can fully appreciate the beauty and variety of neighbourhoods across Victoria. I’ve seen parts of the city that I likely wouldn’t have if I didn’t have this job.”

What Does ‘Done’ Look Like?

“I like to stimulate conversations with the team to get a good idea of what ‘done’ looks like to them,” said Margaret. “It’s a great question to lead with and helps me ensure that when we have completed a task, there aren’t any lingering to-dos. The job site is clean, there’s nothing on the punch list, and the project is fully complete. 

“One of the great things about working at MAC is the commitment to collaboration,” said Margaret. “You can raise your hand when you need support, especially in the field, where it’s hard to feel like it’s OK to ask for help and guidance. But everyone here is quick to offer suggestions and support because we’re all working towards the same goal: to make the project right for the homeowners and to be proud of our part in each project.”

If you can see yourself on the MAC Renovations team —in project management or on one of our other teams — check out our profile on Indeed.com to see our current opportunities.

At MAC Renovations, we’ve built a reputation in Victoria for high-quality home renovations over the past forty years. When it was just a one-man show, it was easy for Ed to set the tone throughout the project, but as we’ve grown to be Victoria’s favourite renovation team, it’s important that we choose people who understand how and why we’re delivering an excellent experience to our customers, every time.

Whether it’s a one-room renovation in your space in Saanich, a complete remodel in Sidney, or a new build in the Western Communities, we’re building a relationship with our clients. Our core values aren’t just pretty words on a sign in our office: they’re the behaviours, expectations, and yardsticks we measure ourselves — and the people we hire — by every project, every day.

Here are the values we strive to deliver consistently:

Team First — Collaboration

We are professionals working together to get the job done right. As a team, we share ideas and knowledge to learn from each other. We encourage cooperative efforts at every level and across all activities in our company. We work together, and we celebrate together.

 

 

 


Be Curious — Continuing Education

Knowledge is power. We are willing to learn new ideas, practices, and techniques, then share our new knowledge with our friends, clients, and co-workers. We are focused on learning, and we have the humility to ask for help and the courage to say, “I don’t know … yet.” Then we’ll focus on learning how to do it right.

 

 

 


Do the Right Thing — Integrity

We approach every project with the understanding that we will do the right thing all of the time. Our team members and clients deserve nothing less. We strive to maintain the highest ethical standards and honour all commitments; we take personal responsibility for our actions; and we treat everyone with trust and respect. Always.

 

 

 


Be Intentional — Care 

We genuinely care about our clients, our business relationships, and our employees. We go the extra distance to establish long-lasting relationships with our clients. We show this in the way we present ourselves and interact with the community; the pride we take in delivering our services and mastering our respective skills and trades; and our care for every aspect of our business activities.

 

 

 


If you think you have what it takes to deliver the MAC Experience, or you’d like to chat with us about a project for your home so you can see our values in action, give us a call. We look forward to impressing you soon.

Talk to a KSCU advisor today so you can start saving for the future!

Talk to a KSCU advisor today so you can start saving for the future!

We wouldn’t be Victoria’s most trusted renovation contractor without our crews in the field – the professionals on the jobsite who make sure we’re up to code, using the right materials, and building excellence, one project at a time. We’re proud of the men and women on our team because they’re always quick to lend a hand, they consistently deliver their best, and they take the time to do it right because they respect our homeowners and want them to be proud of the renovations we do in Victoria. 

If you’d like to be part of our talented team, check out our current postings

 

To help everyone keep warm and dry this fall, we bought all of the field staff a comfy and durable jacket that works as well as they do. Here’s Grant modelling the newest MAC Renovations fashion line!

We’ve recently found a new solution for accepting online payments, which gives our home renovation customers in Victoria an easier way to take care of the financial part of their project with us.

As the world moves away from paper, things like cheques are getting left in the dust. The problem is, this makes it challenging for homeowners to transfer payments for their MAC Renovations home remodel. The alternatives are to go to your bank to request a certified cheque, then physically bring it to us, or e-transfer the payment in installments, but often the transaction limitations make this an arduous and lengthy process, and each transaction triggers another small fee.

When we heard about a local payment processor promising a better way, we decided to check them out.

What is MazumaGo?

MazumaGo is a local success story in the making: they entered the scene with a seed round in March, with support from angel investors at Mother Trucker Capital and from Ryan Holmes, the founder of Hootsuite. The premise is simple: make it easy, safe, and secure for businesses to send and receive large sums of money for the products and services they need in their life.

Matthew Smith, CEO and co-founder of MazumaGo, shared, “it’s 2021, and it shouldn’t be so hard to send large payments online. Our mission is to eliminate any reason why companies would want to use cheques. We’re excited that we can help local businesses like MAC Renos make the shift away from paper cheques and give them a more efficient and modern way to process payments“.

Why is MAC using MazumaGo?

There are a few reasons that we’ve recently switched to this payment processor. They make it easy for businesses to transfer payments in one lump sum without the limits common to e-transfer. They also have a fantastic tracking process, so you can see where your payment is from the time it leaves your account until the time it arrives in ours. They are able to connect directly to your bank, so you don’t have to worry about sending to — or from — the wrong account. And they only charge $2 for the whole transaction. Another big reason for the change is because MazumaGo was born right here in Victoria, and we’re pretty confident the rest of the world is going to know about them soon.

So why are we telling you this? For two reasons:

  1. To help spread the word about this local business.
  2. To let our customers know that we’ve found a smart way to reduce the stress during your renovation.

You may not have heard about MazumaGo before today, but they’re just one more of the amazing professionals we work with on your home renovation in Victoria.

(read more about MazumaGo)

MAC Renovation’s 3D Scanning solution

The Matterport camera system is our new favourite tool.

If you’ve been looking at real estate listings over the past few years, you’re probably very familiar with the virtual walkthrough that many REALTORS® are using to promote their listing, especially during the COVID-19 pandemic. Some are even using it as a replacement for the traditional floorplan, offering a 3D tour of the home instead. Whether you call it a dollhouse view, 3D perspective, or virtual 360° walkthrough, it was probably done using a Matterport solution.

Marcel Comeau of Resonance Reflection Photography is our Matterport expert. “We chose the Pro2 3D camera for the high-quality and high-precision imagery it captures,” explained Marcel. “This camera is amazing, as it lets us create 2D schematic floorplans as well as a highly immersive tour of the home. With the images, the MAC designers can look closely at the space, with multiple angles to see different perspectives of things like counters, windows, doors, and other features.”

While the Matterport walkthrough is a pretty standard feature on homes for sale, at MAC Reno, we saw an opportunity to provide a thorough before/after for homeowners remodelling their homes. This has become especially useful for our projects where the homeowner isn’t in Victoria. They’ve either hired us to remodel their home before they move here, or they’re out of the city for other reasons. The Matterport photography brings the site walkthrough to them, so they can review and explore from wherever they are.

A Powerful Tool

One of the features included with the Matterport software is the ability to check information after we’ve left the home. “I’ll often meet clients a few weeks prior to the design phase of the project,” explained Azu Saavedra, MAC Renovation’s design professional, “and one of the features I really like about the Matterport system is it gives me the ability to virtually tour the home, jogging my memory about details we discussed on site. It’s a great tool to reference back to. Since the system measures everything as it builds the virtual tour, I can check the dimensions without driving to the home. It’s not accurate enough for design-level measurements, but it is super-helpful in other stages of the renovation, especially for checking to see if a piece of furniture will fit through the doors as I’m staging for the reveal.”  

More Productive, More Efficient

Having detailed photos of the entire project helps us be efficient with our design team, as they can refer to the images to confirm layouts and design elements as well as electrical, HVAC, and plumbing considerations. In previous years, the designer might have to drive back to the home to confirm details that can now be found quickly and easily via the Matterport system. And as the Matterport technology improves, so will its accuracy, adding even more value to our design and build teams.

The additional data also helps us be more consistent with our documentation across projects, giving easy access to the information we need on your current project but also providing a foundation of information for future projects we do on your home. Through our Contractor-for-Life program, we might be back multiple times to help you update your home to match your lifestyle without changing your address.  

How the Matterport Improves the MAC Renovation Experience

Before MAC Renovations remodel

matterport top floor before construction

Click on pic to open Matterport Experience

Here’s a renovation project we recently completed near UVic. With the Matterport, we took detailed pictures before, during, and after construction to share the journey that turned this house into a home. The Matterport allowed the homeowners, who were living overseas, to check the design and see the progress in different stages, which made them feel connected to the project.

Small rooms, wooden wall-panelling, bulky pelmets, and tiny baseboards are common with homes of this era, built in 1964. At first glance, you wouldn’t know the tired carpet is hiding a fantastic surprise. While this home has had some updates over the years, the interior structure is relatively unchanged.

The keen eye will note that there are nine doors in the main hallway upstairs – and most of them are tiny cupboards: one was barely 20” deep, and others offered about 8” of storage space.

During MAC Renovations remodel

matterport walkthrough during construction

Click on pic to open Matterport Experience

This walkthrough is quite impressive, as it shows how much a house can be changed in a relatively short period. You can see where a new patio door is being framed in to replace the small dining room window, as well as the electrical wiring for the new lighting in the living room. Homes of this era rarely had one, if any, overhead light. With the new layout, the homeowners can adjust the lighting to suit their lifestyle.

It’s fascinating to see where some of the junction boxes are located and what the plan is for them in the final construction. The floor-mounted electrical gang-box in the bathroom layout is definitely intriguing.

Note the floor protection and hardboard we used to prevent damage to that fabulous flooring hidden under the carpet.

After MAC Renovations remodel

Click on pic to open Matterport Experience

 

The final reveal is just spectacular, with the quality finishes in place, the new kitchen layout just begging for a family dinner, and the natural light and illumination strategy making everything look perfect. That floor-mounted box in the bathroom is there to power the under-vanity lighting, a simple touch that adds style and safety to the home.

And those oak floors – hard to believe they were once covered with carpet. Now that they’ve been refinished, the unique patina and the way we laced in the sections to eliminate the gaps from the original walls make them look better than new.

For another fun tour with Matterport, check out this Vacation Home on the Lake

Click on the pic to explore the Lakehouse

We’ll be using the Matterport system on many of our upcoming renovations as it helps us document the entire renovation process, and we can share it through BuilderTrend, the online project management tool we use.

 

 

The Project Manager is the key to fulfilling the promises we make to our customers. They are fully accountable for the execution, cost control and, close out on our projects, in essence, the client experience. The company’s brand and financial performance relies on the proper execution of the responsibilities of this role.

MAC Renovations is an established design build company with a stellar reputation. Since starting out almost 40 years ago, MAC Renovations has built a loyal following of repeat clients based on a simple but powerful principle — be trustworthy. Not just in what you say, but in what you do. With all the challenges a home renovation can throw at you, it’s important to know that your contractor will be there — now and in the future. We see our team as family, and we are looking for long term members that share our vision and we are excited to be a part of this journey. Our company & team earn high praise from our clients and trade partners alike. Our success is your success.

Core Values

MAC Renovations Ltd. values from the foundation of the company. Adhering to our values will help us build a strong and healthy organization.

Collaboration – People working together gets the job done. As a team, we share ideas and knowledge to learn from each other. We encourage cooperative efforts at every level and across all activities in our company.

Continuing Education – Knowledge is power. It is our mandate to always be willing to learn new ideas, practices, and techniques, and pass on that knowledge to our friends, clients, and co-workers. We approach every relationship and situation with the mindset that we will be able to leave that interaction with some new insight.

Integrity – We approach every project with the understanding that we will do the right thing all of the time. Our team members and clients deserve nothing less. Integrity is the foundation of any business relationship. We continually strive to maintain the highest ethical standards and honour all commitments. We take personal responsibility for our actions, and treat everyone with trust and respect.

Care – We genuinely care about our clients, our business relationships and our employees. We go the extra yard to establish long-lasting relationships with our clients. From the way we present ourselves and interact with the community, to the pride we take in delivering our services and mastering our respective skills and trades, we care about every aspect of our business activities.

We take adding to our team seriously and finding the right combination of DRIVE, SKILLS & ATTITUDE is something we are willing to wait for. We live by our core values and if these do not resonate with you personally, this is simply not the place for you.

You have the following characteristics:

  • You have the ability to effectively manage multiple projects at the same time
  • Independent, resourceful, accountable and demonstrate initiative
  • Possess a high degree of emotional intelligence (EQ) – you have awareness of people and know how to interact for results & collaboration
  • Details and quality control are second nature to you – some may say you are meticulous
  • Ability to anticipate/forecast risk & take appropriate action
  • Exceptional planning & organizational abilities
  • You hold yourself to high standards
  • You are an effective communicator
  • You show up for life with enthusiasm and it comes through to your team inspiring loyalty and confidence
  • You likely have an entrepreneurial mindset which allows you to think on your feet and course correct for the best outcome – just because we’ve always done it this way is not how we need to keep doing it
  • You enjoy learning as much as transferring knowledge to others – continual quest for knowledge
  • You truly enjoy the work that we do and care about the client’s experience

Deliverables and Accountabilities:

Deliverables and accountabilities include and are not limited to:

Note: Deliverables and accountabilities will change based on the needs of the business and will be at the discretion of the employer.

The areas of accountability are as follows:

Deliverables

  • Budget & Schedule met as stipulated in contract
  • Customer Service
  • Training and professional development
  • Updates to administrative tracking systems

Accountabilities

Deliverable 1 – Budget & Schedule met as stipulated in contracts

  • Execution, Monitoring & Controlling and Closing phases are the sole responsibility of the Project Manager.
  • Project Manager assists sales associates through the initiation and planning phases as needed.
  • Project Manager is responsible to review and accept the estimate during the project planning phases and be present at the sales to production hand-off with the Operations Manager.
  • The budget is managed by the Project Manager according to stipulations laid out in the construction contract. The Project Manager is responsible to ensure that gross profit targets stipulated by the contract’s supervising signing authority are achieved.
  • The project schedule is managed by the Project Manager according to stipulations laid out in the construction contract. Note: The schedule must include details on payment dates, order of construction, resource allocation, procurement, critical decision dates, updated project progress, and key project meetings.
  • Project Schedule may be initiated by the sales associate, but final acceptance, coordination of sub contractor dates, and launching of the schedule is the responsibility of the Project Manager.
  • The project scope is managed through the change order and RFI (Request For Information) process to avoid scope creep.
  • MTO (Material take off) and procurement is managed by the Project Manager according to targets laid out in the project schedule.
  • Project resources, such as in-house labour and sub-contractors, are managed to ensure that contractual obligations related to the schedule and budget are met.
  • Change order management is the responsibility of the Project Manager
  • RFI management is the responsibility of the Project Manager
  • Communication management through the CRM (Client Relationship Management) and document control is the responsibility of the Project Manager.

Deliverable 2 – Customer Service

  • It is the responsibility of the Project Manager, in conjunction with the sales associate, to ensure that the client is fully aware of the items listed in the client expectation guideline.
  • It is the responsibility of the Project Manager to ensure that client meetings are to take place as per the schedule agreed upon in the construction agreement. Note: Client meetings are to be formatted as per the company guidelines.
  • Project Manager to ensure that the CRM data and project progress reports are updated every week and issued to project stakeholders.
  • Ensure that all subcontractors and staff communicate with customers in a professional and polite manner.
  • The Project Manager is responsible to ensure that final punch list items are all dealt with prior to final sign off by client after witness and hold points in the project. —— We don’t want the client finding errors and we definitely don’t want the client feeling entitled to walk around the site picking things apart when construction isn’t complete.
  • The Project Manager is responsible to aggressively pursue an efficient, timely and final project closure to ensure client referrals and positive reviews with our community.

Deliverable 3 – Training and Professional Development

  • Supports positive employee relations and company culture, accountable for employee adherence to company policies and procedures
  • Supports staff through coaching, professional development, team meetings and one on ones
  • Fosters an environment where company values are held paramount
  • Fosters an environment where project goals are broken down and made clear to staff and subcontractors through team meetings and one on ones
  • Professional development of project management career must always be pursued through GSRs with company owner, membership(s) in professional organizations, and enrolment in technical courses related to the industry

Deliverable 4 – Updates to Administrative Tracking Systems

  • Participate in process development
  • Ensure electronic acceptance of change orders. Note: change order development procedures must be followed as per company policy
  • GSR with supervising signing authority
  • CRM updates weekly
  • Manage communication plan
  • Stakeholder management and communication is the responsibility of the Project Manager.
  • RFI management is the responsibility of the Project Manager
  • Safety (toolbox meetings and team meetings)
  • Work in progress adjustments to be completed every month for each project as specified by Operations Manager
  • Ensure that project audit questions are completed and resolved within 48 hours.
  • Vehicle mileage sheets and time-sheets must be submitted to the office by Monday morning 9 am each week.

Required Experience / Skills:

  • 3+ years in construction, residential remodelling or high-end new construction preferred
  • 5+ years in a PM role
  • Demonstrated experience in effectively managing construction projects and contract administration to close out
  • Fiscally responsible, able to monitor and control project budgets and and any changes
  • Familiar with reading construction plans, and keeping drawings up to date
  • 1+ years supervisory experience is an asset
  • Knowledge & broad range of construction methods & techniques experience
  • Proficient verbal and written communication skills
  • Ability to use situational leadership to work with municipal staff, consultants, contractors and clients
  • Excellent client service skills, with the ability to work in a diverse workforce
  • Ability to deal with strong personalities, with a pleasant personality and a sense of humour, yet holding professional boundaries
  • High level of detail-oriented, time management and organizational skills
  • Proven planning and scheduling experience
  • Competency with high-volume workload, and the ability to stay focused and make sound decisions
  • Ability to multitask while managing priorities in a calm manner
  • Proficiency with computer/technology
  • Experience with the following software is an asset
  • Sage 100
  • Builder Trend
  • Google docs/sheets

MAC Renovations offers competitive wage & benefits and really great perks!

  • Competitive salaries
  • Eligible for health spending account (after 6 months)
  • Professional development funds
  • We like to get out of the office and have fun! Annual family BBQ with staff, their families and subs, on-site staff barbecues, luncheons, Annual holiday party at really great venues and more!
  • We uphold our promises

We look forward to meeting you!

Job Types: Part-time, Permanent

Benefits:

  • On-site parking
  • Wellness program

Schedule:

  • 8 hour shift
  • No weekends

Education:

  • Bachelor’s Degree (preferred)

Experience:

  • project management: 4 years (preferred)

Work remotely:

  • No

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

Interested in joining our amazing team? Apply via our posting on Indeed.com and we’ll see you soon!

Join our team of professionals in Victoria, BC

We are looking for talented professionals who want to build quality, not quantity.

If you want to be proud of the projects you work on, send us your information so we can set up a chat.

MAC Renovations Ltd. is an award-winning design/build residential renovation firm based in Victoria, BC. Our business is primarily renovations but we have recently expanded into the Custom Built home market.

We are expanding again and are looking for conscientious, reliable, and multi-talented renovation apprentices for long-term employment. We currently have 2 openings for apprentices to join our top-notch team. We are seeking 2nd, 3rd- 4th-year carpenter apprentices.

The preferred candidate will have skills in the following areas:

  • Experience in the field is an asset
  • Strong work ethic, including initiative and team spirit
  • Punctuality
  • Excellent problem solving and the ability to think on your feet
  • Are able to communicate well with Mac team, clients, and public
  • Is able to take instructions and work efficiently
  • Understands the value of a family-based, home-grown company
  • Drivers Licence (Clean abstract)
  • Occupational First Aid Level 1

We Offer Our Team:

  • Full competitive compensation plan
  • Health benefits
  • Carpentry schooling tuition paid
  • $1,000.00 per year for other professional development
  • Brand new office with production yard
  • Annual halibut fishing trip, summer family party, annual holiday party and awesome BBQ’s
  • Safety: We value and uphold safety protocols
  • Mentoring and training
  • Promotions

*No Recruiters* Job Types: Full-time, Apprenticeship Benefits:

  • Dental care
  • Extended health care

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Victoria, BC (preferred)

Experience:

  • Apprenticeship: 2 years (preferred)
  • residential carpentry: 2 years (preferred)

Licence/Certification:

  • Drivers License and clean abstract (preferred)
  • ITA Certification (preferred)
  • Occupational First Aid Level 1 (preferred)

Work remotely:

  • No

Please apply via Indeed.com (no calls/emails, thanks)