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A Day in the Life

20Jul 2020

Position Overview

The Operations Manager Residential Construction works closely with the President of MAC Renovations to build and expand our business module to meet the current demands of our market while setting our company up for the potential markets so that we are ready to achieve our short term and long term goals.

This position will directly touch the success of our revenue stream, company culture, customer experience, and business strategy.

This role will manage the department delivery of over 10 million dollars in residential construction per year.

Our Core Values:

Collaboration – People working together gets the job done. As a team, we share ideas and knowledge to learn from each other. We encourage cooperative efforts at every level and across all activities in our company.

Continuing Education – Knowledge is power. It is our mandate to always be willing to learn new ideas, practices, and techniques, and pass on that knowledge to our friends, clients, and co-workers. We approach every relationship and situation with the mindset that we will be able to leave that interaction with new insight.

Integrity – We approach every project with the understanding that we will do the right thing all the time. Our team members and clients deserve nothing less. Integrity is the foundation of any business relationship. We continually strive to maintain the highest ethical standards and honor all commitments. We take personal responsibility for our actions and treat everyone with trust and respect.

Care – We genuinely care about our clients, our business relationships, and our employees. We go the extra yard to establish long-lasting relationships with our clients. From the way we present ourselves and interact with the community to the pride we take in delivering our services and mastering our respective skills and trades, we care about every aspect of our business activities. 


We take adding someone to our team seriously, so finding the right combination of DRIVE, SKILLS & ATTITUDE is something we are willing to wait for.  We live by our core values, and if these don’t resonate with you personally, this is simply not the place for you. 

You have the following characteristics:

  • Proven leadership skills – you build, train, and empower. Ours is not the place for micromanagers.
  • Possess a high degree of emotional intelligence (EQ) – you have awareness of people and know how to interact for best results & collaboration.
  • Details and quality control are second nature to you – some might say you are meticulous.
  • Ability to anticipate/forecast risk & take appropriate action.
  • Exceptional planning & organizational abilities.
  • You hold yourself to high standards.
  • You are an effective communicator.
  • You are able to hold others accountable through leading, coaching & mentoring.
  • You show up for life with enthusiasm and it comes through to your team inspiring loyalty and confidence.
  • You have an entrepreneurial mindset which allows you to think on your feet and course correct for the best outcome – just because we’ve always done it this way is not how we need to keep doing it.
  • You enjoy learning as much as transferring knowledge to others – a continual quest for knowledge.
  • You truly enjoy the work that we do and care about the client’s experience.

Essential Functions (include and not limited to):

  • Manage the production of remodeling jobs so that they come in on budget, on schedule, and with a very satisfied customer.
  • Manage the Project Managers, Lead Carpenters, Carpenters, and other field employees to achieve these results.
  • Actively participate in business strategy meetings on a weekly, quarterly, and yearly basis.
  • Lead effective meetings where projected outcomes are created and executed on.
  • Review functions of the department and assess each as needed.
  • Create and redefine roles and responsibilities to support business changes.
  • Build, train, and mentor employees.
  • Create and manage schedules to support budgets, labour costs, and project results.
  • Review plans, estimates, and production packages for completeness: accept or reject them for Production.
  • Continually improve our production processes and update SOPs as needed.
  • Oversee performance management of your team.
  • Represent MAC Renovations in a professional and respectful manner. Always.
  • Harness technology to make Production more efficient and effective.
  • Check and maintain vacation scheduling to ensure adequate coverage while avoiding conflicts.


Skills & Knowledge:

  • Proven leadership capabilities.
  • Senior-level knowledgeable of residential and light commercial construction practices.
  • Scheduling experience.
  • Be business and market savvy to add value with decision making.
  • Knowledge of safety programs with the ability to approve safety plans.
  • Strong organizational and time management skills.
  • Effective communication and people management skills.
  • Current experience with Microsoft Office is required, and experience with BuilderTrend, Sage 100 or Timber Scan, and Exact Time are desired assets.
  • Keen eye for attention to detail.


Education & Experience:

  • Minimum 7 years’ experience with residential and commercial construction in a senior level position.
  • A degree in Construction Management, PMP designation (or equivalent).
  • Minimum 6 years of hands-on construction experience, preferably on residential remodels.
  • Experience working with a COR Certified company.
  • Oversee safety practices.
  • Minimum 8 years of experience with Microsoft Office.


  1. If you would like to be a part of our awesome and talented team, please submit your resume and either a cover letter or short video to let us know who you are. Please respect our busy office: no phone calls and no recruiters.


Check out a day in the life of a carpenter and a day in the life of a designer to learn more about our amazing team. 

08May 2019
Different by Design - home renovation

Ever wonder what it’s like to be a designer or project manager for one of Victoria’s leading renovation teams? We’ve connected with a few of the professionals at MAC Renovations to find out what a typical day is like for them – it’s a tad more complex than what you see in the one-episode renovations on HGTV.

Continue reading

28Feb 2019

As a full-service remodelling team in Victoria, BC, we use the best tools, technology, and talent available to make each project perfect. Whether we’re designing a home renovation to add more space for your family, or we’re updating your home to help you enjoy it for as long as you want, it’s our people who make it possible to turn your dream into a reality.

Over the next few months, we’ll feature some of the professionals who take your home renovation project from concept to completion, starting with the pros on our construction team.

Meet the MAC team

What does a typical day look like for a carpenter at MAC Renovations?

Shawn Jacobson, Production Manager

 “With renovations, our construction crew can expect to see a wide variety of tasks and challenges throughout the week,” explained Shawn Jacobson, MAC Renovations production manager and Red Seal carpenter. “Renovations are a different platform than new-build; we regularly find houses that are out of level, spaces that were built to a different – or non-existent – code, including poorly executed DIY projects buried under layers of drywall and old flooring. Our crew has to be able to follow a plan, but they also need to think on their feet to come up with a long-term solution to seamlessly marry the old to the new.”

Adrian Winter, Red Seal carpenter and lead carpenter at MAC, shared, “with home renovations, we often encounter unique engineering challenges that require creative solutions. On a recent project to lift a house, we were separating the chimney from the foundation when a portion of the basement collapsed unevenly. To give it the support it needed, we built a form and poured concrete through the chimney from the second-floor fireplace. There was no other way to get the concrete in there, and this gave us the ability to place beams and columns underneath so we could continue with the lift. Not a typical carpentry technique, but a fun one to figure out.”

What kind of training does MAC offer its carpenters?

Blaise McDonald, Owner/Operations Manager

Blaise McDonald, Owner and President, said, “we have a fantastic employee education program and have made a serious commitment to investing in the development of our people. We offer a $1000 training allowance to every employee, per year, to help them develop their skills and further their career. We also pay the tuition for our apprentices, with the time they work applied towards their apprenticeship hours.”

What kind of career path can a carpenter or framer expect with MAC?

Shawn said, “many of our guys have come in green, and we’ve helped them learn to work in and around a job site. They learn the critical importance of clean up and safety, then start being trained to work with the tools in a supervised environment. As they build their experience and demonstrate initiative and competency, they’re assigned more responsibility.”

“If someone on our team comes to us with a training opportunity relevant to the business, we do our best to make that happen,” explained Blaise. “We’ve sent team members through leadership courses, time management seminars, and project management programs where they earn credentials and develop skills and knowledge that improve our ability to serve the homeowners of Victoria.”

How does MAC promote a safe working environment?

“On every jobsite, every person can tell you where the Red Book is – it’s a binder that has everything we need to know about that specific project,” said Shawn. “It covers the scope and the materials being used, as well as the safety aspects: where the shut offs are for water and gas, where the electrical panel is, how to control the alarm, and a hazardous assessment checklist. And on the back of the main door, there’s another document that provides contact numbers and the fastest route to the nearest hospital.”

How is MAC different than other renovation companies in Victoria?

“One of the things that makes us successful is that we have formalized policies and procedures,” said Shawn. “We’re not shooting from the hip – there’s an established way to do things, and this helps us be efficient with time and resources and consistently provide high-quality renovations. With everything written down, our teams know exactly what we expect from them and what they can expect from us. That’s just one thing that has made us Victoria’s leader in residential renovations.”

Whether we’re updating a bathroom or replacing kitchen cabinets, or completing an entire home remodel, when it comes to home renovation there are many aspects that need to be effectively aligned to ensure your project is completed on time, on budget, and to the level of quality you expect from Victoria’s most trusted renovation team. And we keep you connected throughout the process with smart solutions, such as Buildertrend.

Our team of professionals have the experience, education, and creativity to do it well and do it right, bringing you the home you’ve always wanted.

Give us a call to find out how we can help you.