VICTORIA’S MOST TRUSTED RENOVATION CONTRACTOR
Since starting out over 40 years ago, MAC Renovations has built a loyal following of repeat clients based on a simple but powerful principle — be trustworthy. Not just in what you say, but in what you do. With all the challenges a home renovation can throw at you, it’s important to know that your contractor will be there — today and in the future.
So how do we earn your trust? Here are six ways we do it:
Single Point of Accountability
From designs to finishes, permits to subcontractors, we strive to make every aspect of your home renovation simple, safe, and hassle-free. With a single phone number to call for everything, you’ll never waste another minute vetting or supervising tradespeople — because we take care of it for you.
No Surprise Agreements
Our renovation contracts cover every aspect of your project in detail, clearly and transparently, so you don’t need to worry about hidden costs creeping up on you. You’ll have peace of mind knowing that what you see is what you get.
Clear Customer Communication
Communicating clearly and often is a cornerstone of our approach. Whether it’s through a single phone number you can call for anything, innovative online software tools like BuilderTrend, or daily visits with your project manager, no question is left unanswered. No issue left unresolved.
Our 40+ years of experience gives you the advantage of expert-level talent at all levels. We have achieved or exceeded the highest industry standards — like CHBA’s Renomark and Certified Renovator designation and certifications through Built Green Program your assurance that we meet rigorous quality and ethical standards.
Our 24-month workmanship warranty leads the industry in protecting you from faulty installation or workmanship. Or chat with our customers to learn that we stand behind our work well beyond those terms. If it’s the right thing to do, we do it.
As part of our Contractor-for-Life follow-up program, you’ll get a check-in from a MAC Reno expert at the one-year and two-year anniversary of your project completion date. Just one more way we stand behind you.